Refund policy

Return & Refund Policy

At LEENAALANKAR, every piece of jewellery is handcrafted with care and inspected before dispatch. We want you to be happy with your purchase. Please read our return and refund policy below.

RETURNS

Eligible products can be returned within 7 days of delivery.

To be eligible for a return, the product must be:
• Unused and unworn
• In its original condition
• Undamaged and unaltered
• In the original packaging
• Accompanied by proof of purchase

CHANGE-OF-MIND RETURNS

If you change your mind, order the wrong product, or no longer require the product, you may request a return within 7 days of delivery.

For change-of-mind returns, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product and packaging. We may request additional photographs or a video to help us assess the issue.

If the issue is confirmed to be a manufacturing defect, transit damage, or an incorrect item sent by us, we will provide an appropriate replacement, exchange, or refund.

NON-RETURNABLE ITEMS

The following products are not eligible for return:

• Custom-made or personalized products
• Products that have been worn or used
• Products damaged after delivery due to improper handling
• Products that have been altered or modified
• Items that do not meet our return-condition requirements

Certain products may be marked as final sale and will not be eligible for return.

HANDMADE PRODUCT VARIATIONS

As our products are handcrafted, minor variations in colour, texture, bead placement, thread work, and finishing may naturally occur. These variations are a characteristic of handmade products and are not considered defects.

EXCHANGES

Eligible products may be exchanged within 7 days of delivery, subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or refund as appropriate.

REFUNDS

Once the returned product is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be processed to the original payment method within 5–7 business days after approval. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

HOW TO REQUEST A RETURN

Please contact our customer service team at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Please provide:
• Order number
• Product name
• Reason for return
• Photographs/videos where applicable

We will review your request and provide return instructions and the return address where applicable.

How to Request a Return

📱 Phone: ‪+91 7008285835‬
📧 Email: sasmitamohanty3103@gmail.com
Include your order number, product details, and photos of the damaged item.

💖 Note: We take utmost care in packaging to ensure safe delivery. Please record an unboxing video for any damage claim .